Service

Before sending your machines to us for service you may consult our manuals if you wan´t to assemble and repair your machine yourself.

Get our help

If you want our help with service please read this and fill out the order form to guide you through the service process.

How it works

Once we receive the machine(s) we will quote you the total cost by e-mail and a payment form will be sent to you with the payment options credit card or bank transfer. We will quote you for the parts and labor required to restore the machine to satisfying condition plus shipping. The parts cost is the same as in our web shop and the reparation fee is max €15. When the payment has been completed we will repair the machine and return it usually within two days after the payment has cleared. Shipping is done with registered mail and takes between 4-7 work days depending on your location. If you choose to decline the payment for any reason and cancelling the service order we will return the machine in its current condition. In this case the shipping cost ( max €20 ) must be paid for before dispatch. Warranty machines do not require any payment.

Service order form

Machine Details

Please specify the machine/machines you are returning.

Dragonfly X2 - Demonic blue
Dragonfly X2 - Demonic blue
Dragonfly X2 - Crazy lime
Dragonfly X2 - Crazy lime
Dragonfly X2 - Deep Purple
Dragonfly X2 - Deep Purple
Dragonfly X2 - Seductive pink
Dragonfly X2 - Seductive pink
Dragonfly X2 - Evil black
Dragonfly X2 - Evil black
Dragonfly X2 - Devilish red
Dragonfly X2 - Devilish red
RPS-600 Wireless Power Supply incl. 2 Powepacks
RPS-600 Wireless Power Supply incl. 2 Powepacks
Scorpion - Blazing gold
Scorpion - Blazing gold
Scorpion - Crazy lime
Scorpion - Crazy lime
Scorpion - Cyanide Cyan
Scorpion - Cyanide Cyan
Scorpion - Deep purple
Scorpion - Deep purple
Scorpion - Demonic blue
Scorpion - Demonic blue
Scorpion - Devilish red
Scorpion - Devilish red
Scorpion - Evil black
Scorpion - Evil black
Scorpion - Seductive pink
Scorpion - Seductive pink
Scorpion - Slime green
Scorpion - Slime green
Stingray X2 - Evil black (Standard 4mm stroke length)
Stingray X2 - Evil black (Standard 4mm stroke length)
Stingray X2 - Cyanide Cyan (Standard 4mm stroke length)
Stingray X2 - Cyanide Cyan (Standard 4mm stroke length)
Stingray X2 - Blazing gold (Standard 4mm stroke length )
Stingray X2 - Blazing gold (Standard 4mm stroke length )
Stingray X2 - Slime green (Standard 4mm stroke length)
Stingray X2 - Slime green (Standard 4mm stroke length)
Machine not in list

Customer information

Return shipping information